Kairos Kart - Frequently Asked Questions (FAQ)

Here are some common questions and answers about our store: 

What types of products does Kairos-Kart offer?

Kairos-Kart specializes in a diverse range of innovative pet toys and beauty products. Our offerings include engaging toys designed to entertain pets, such as the Flapping Cat Toy, as well as personal care items like the Grow Up Hair Oil, which caters to various hair types.

How can I place an order on your website?

To place an order, simply browse our product categories, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout, where you will be prompted to enter your shipping and payment information to complete your order.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us at info@kairos-kart.com to initiate a return.

How long does shipping take?

Orders are processed within 1–2 business days. Delivery times vary: within India, it typically takes 3–7 business days, while international shipping may take 7–15 business days, depending on the destination.

Do you offer free shipping?

Yes, we offer free shipping on orders above ₹499 within India. For orders below ₹499, a flat shipping fee of ₹49 applies. International shipping charges are calculated at checkout based on location and order weight.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via email or SMS, allowing you to monitor the delivery status of your package.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order immediately upon reception and contact us at info@kairos-kart.com to report the issue. We will evaluate the situation and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.s